Diploma/Certificate in Front Office

🏨 About the Program

The Diploma/Certificate in Front Office program at SAAKYA Institute of Hotel Management is a comprehensive, career-focused course designed to equip students with essential skills and knowledge required to excel in the hospitality industry. This program focuses on building professional expertise in front office operations, communication, computer applications, and personality development — all of which are key to delivering exceptional guest experiences in hotels, resorts, and other hospitality establishments.

The curriculum is thoughtfully structured over two semesters, combining classroom learning with hands-on practical training and real-world industrial exposure. Students are trained in guest relations, front desk operations, reservation systems, night auditing, digital check-ins, and much more.

Whether you’re a school graduate looking to enter the hotel industry or a professional aiming to upgrade your skills, this program offers the right mix of theoretical foundation and practical experience to launch or boost your hospitality career.

Course Structure

DIPLOMA/CERTIFICATE IN FRONT OFFICE
SEMESTER-1
S.NO	SUBJECT CODE	SUBJECT NAME	INTERNAL MARKS	EXTERNAL MARKS	TOTAL
1	CHM-FO-101	FRONT OFFICE (THEORY)	30	70	100
2	CHM=FO-102	FRONT OFFICE (PRACTICAL)	30	70	100
3	CHM-103	COMPUTER APPLICATIONS	30	70	100
4	CHM104	PERSONALITY DEVELOPMENT SKILLS	30	70	100
5	CHM-105	COMMUNICATION SKILLS	30	70	100
6	TOTAL		150	350	500

DIPLOMA/CERTIFICATE IN FRONT OFFICE
SEMESTER-2
S.NO	SUBJECT CODE	SUBJECT NAME	INTERNAL MARKS	EXTERNAL MARKS	TOTAL
1	CHM-FO-201	FRONT OFFICE (INDUSTRIAL EXPOSURE)	50	100	150
2	CHM -202	LOG BOOK	50	100	150
3	CHM-203	INDUSTRIAL TRAINING REPORT	100	100	200
6	TOTAL		200	300	500

Enquire Now

📖 Front Office Theory

Course Objectives: To equip students with a foundational understanding of the front office operations within hotels and the various responsibilities involved.

Units Overview:

Introduction to Front Office: Roles, sections (reservation, reception, bell desk, etc.), layout, and importance.
Basic Operations: Front desk equipment and tools, guest cycle.
Reservation Procedures: Types, channels, overbooking, group handling.
Room Tariff: Tariff calculation, meal plans, formats.
Check-In Procedures: Handling different guest types, digital methods.
Checkout Process: Methods of settlement, express/digital check-out.
Front Office Accounting: Budgeting, credit control, foreign exchange.
Night Auditing: Process, responsibilities, and reporting.
Computer Applications: PMS software, reporting modules.

Textbooks:

S.K. Bhatnagar: Front Office Operation Management
Sudhir Andrews: Front Office Training Manual

🗃️ Front Office Practical

Course Outcomes:

Understand guest room layouts, front desk tools, and reservation systems.
Perform registration, check-in/out, concierge, and bell desk procedures.
Handle documentation, complaints, and inter-departmental communication.

Skills & Topics:

Grooming & Hygiene standards
Layouts and hotel terminology
Reservation, cancellation, registration (manual/digital)
Guest interactions: greetings, messages, welcome drinks
Room chart/density/occupancy chart maintenance
Handling telecommunication and paging
Role play exercises for live scenarios

💻 Computer Applications

Objectives: Introduce basic computer knowledge and hotel-relevant applications.

Learning Outcomes:

Learn computer basics and MS Office tools (Word, Excel, PowerPoint)
Understand internet and web navigation
Explore email, browsing, URL, WWW concepts
Apply social media in hotel promotions

Units:

Computer classification and hardware
Software types and MS Office applications
Internet and networking basics
Web tools, browsers, and search engines
Social media use in hospitality (Facebook, LinkedIn, Twitter)

Books:

Leon & Leon: Introduction to Computers
Partho P. Seal: Computers in Hotels
Michael Kesavana: Managing Computers in Hospitality Industry

🔸 Personality Development Skills

Objective: Enhance professional behavior, etiquette, and interpersonal communication.

Units:

Grooming and hygiene
Etiquettes: formal, informal, social, travel, business
Public speaking, extempore, presentations
Workplace interaction: seniors, juniors, customers
Telephonic etiquette and electronic communication
Awareness: current affairs and industry knowledge

🔊 Communication Skills

Objective: Strengthen verbal, non-verbal, and written communication for hospitality.

Units:

Communication process, models, and barriers
Non-verbal signals and body language
Types of communication & channels
Writing skills: reports, letters, resumes
Interview & public speaking techniques

Books:

Asha Kaul: Business Communication, Effective Business Communication
Sanjay Kumar: Communication Skills

🧑‍🎓 Eligibility Criteria

Minimum: 10th/ 12th from a govt. recognized board.

Open to all who have an interest in hospitality and hotel careers.

🧰 Facilities at SAAKYA

Food Production Lab

Housekeeping Lab & Guest Rooms

Front Office Simulation Desk

Training Restaurant

Library & Computer Lab

Hostel & Cafeteria

💼 Career Pathways

Graduates can find placements in:

Hotels & Resorts

Cruise Lines

Airlines

Institutional Catering

Restaurants & QSRs

Event Management

Tourism Sector